1. Home
  2. HR Admins
  3. User Management
  4. Adding or importing people into your account

Adding or importing people into your account

Adding individual users

To add a single user, go to your company directory page, and click the “+Users” button.

You can then enter employee information in the pop up:

If you want to send a welcome email right away, check that box. But don’t worry, you can always send that email later on.

Learn more about Guests in your account.

Importing users with Excel or CSV

Click Administration > Import Users to upload a file.

Note: You must have Tech Admin privileges in order to use this feature. 

File Structure

First, you need to create the file, following our guidelines below. Then, you will drag & drop it onto our special user-import admin screen. But first, learn about the format of the file you need to create.

Download our template user import file to get you started:

When you download this file, right-click on it to open in Excel or your preferred spreadsheet program. Our Import Users tool works perfectly well with any comma, semicolon, or tab-delimited spreadsheet (CSV). 

Note that you’ll want to leave the sample import file as is – don’t remove any columns, even if they are empty.

Import fields

Your import file needs to contain a handful of “must-have” fields so we can set up users properly. You can also include optional information in some fields. Including this information will allow you to better sort your directory and filter cycle exports.

You can set up your own file using the list below as column headers. The columns must all be included, in this order. Required fields*

First Name*

For example “Joe”

Last Name*

For example “Smith”


This may be M, F, or N. We use the gender information to fill in preferred pronouns in notification emails: he/him, she/her, they/them


For instance “Senior Manager” or “Intern” or “CEO” or “Nerf herder” or whatever makes sense for your company.

Login Email*

For example “joe.smith@company.com”

The user’s email address. People will use this to log in to the system, and they will receive mail from Small Improvements here. Note that this email address must be unique for each user, as Small Improvements uses the email address to unambiguously identify specific users.

Manager Email 

You can leave this field blank if the employee does not have a manager.

For example “maria.manager@company.com” 
Note: Do not use the manager’s name in this field.

We also support the use of employee IDs to reference managers. For example if you have a user John with employee id 1000, you can set this field to 1000 to set John to the manager of this user.


We’ll assume that Department is the larger organizational unit (e.g. “Marketing”, “Sales” or “Engineering”).


Team is the more fine-grained unit, e.g. “Outbound Sales” vs “Key Accounts” vs “Social Media Marketing”, which could all exist within a single department.


Could for instance be the city, e.g. “Berlin” or “San Francisco”, or a more fine-grained office location (“Building 3”, or “Floor 15”) if your offices are scattered throughout a single city.

Employee ID

A unique identifying number for each employee. 

Hiring date

Provide it in the format MM/DD/YY or YYYY-MM-DD.

Alternative email

If this field is filled in, we’ll send notification emails to this address, instead of the login address.

Another person who can contribute to a performance review. 

Preferred name

If this field is filled in, we’ll display this name instead of the First Name that’s entered.

Leaving date

Termination type

Employment type

Provide it in the format MM/DD/YY or YYYY-MM-DD.

Can be “Voluntary” or “Involuntary”

Can be “Full-time”, “Part-time”, “Intern”, “Contractor”, or “Furloughed”. If you leave this blank, we’ll default to Full-time.

Configuration Options

There are some configuration options to be aware of when importing, from the configuration tab within the import users screen. 

Overview of these options: 

  • Update existing user core fields (except manager relationship) This setting indicates whether existing users in Small Improvements should be updated with information from the import data. The data is matched based on email address. Enabling this does not affect manager relationships of existing users. Note: by default, you cannot update employee IDs through import. Please contact the support team to enable.
  • Update managers of existing users This setting indicates whether existing users in Small Improvements should have their managers updated based on the given managers from the import data.
  • Set managers of newly imported users This setting indicates whether new users imported to Small Improvements should have their managers imported.
  • Send password emails for new users imported
    Password emails can be sent automatically for any new users that you import. (You can also decide to send emails manually after the import. More info: How to inform staff about their accounts)
  • Deactivate all Small Improvement accounts not imported This setting controls whether user accounts will be deactivated if they do not appear in the imported accounts. This allows you to deactivate users in bulk. Warning: if you enable this option, it could cause your administration account to become inaccessible! 
  • Reactivate accounts in Small Improvements 
    This setting controls whether deactivated user accounts will be reactivated if the corresponding account is imported. If a user account has been deleted, it will automatically be recreated through an import file.
  • CSV Delimiter 
    Allows you to set a field delimiter other than comma. You can use this if your import file is delimited by a semi-colon (European Excel) or Tab.

File Upload

If you made it this far – Congratulations, you can now upload your file into Small Improvements on the User Import screen! Just drag and drop the file to preview the import. 

Updating Users through Import

If you rename a department or move office locations, it can be a pain to update every user profile one by one. Instead, you can import a file to update many user accounts at once. 

Start with the same user import file template you used to add new account members.

The user’s email address is required, and you’ll need to have information in the First Name field (though it can be an updated first name). Enter any updated information, and leave the unchanged fields blank. 

Note: By default, you cannot update employee IDs through import. Please contact the support team to enable.

When your import file is ready, upload it, making sure “Update existing user core fields (except manager relationship)” is enabled in the Configuration tab. Take a look at the preview to make sure everything is correct. New information is highlighted in green, updated information is highlighted in blue.

Note: If you want to delete information through update, add a dash (-) to the field you want to clear.

Typical Problems and Error Cases

There are some common problems to watch out for:

  • Excel “noise”: Occasionally Excel files can have bits of data that you can see with a quick scan of the eyes, especially if you are copying and pasting from another source. If you run into an error where the system is telling you there are “too many columns”, yet you don’t see any additional column then the ones we use on the template, you probably have a noise problem.
    • Try: Tabbing over to the last column that you see data in, then the next column over (which looks blank), highlight the whole thing plus roughly 10-20 more blank columns to the right, then delete, save the file, try re-uploading. 
  • Manager’s name instead of email: This is the classic mistake. For each employee we need their manager’s email address or employee ID, not the manager’s name. 
  • Using inconsistent email addresses: A typical problem is that a Joe Smith has an email address of “Joe@company.com”, but his 5 reports are listed as reporting to “joe.smith@company.com”. Our system cannot know it’s the same person, and thus these 5 people end up with no manager. Please ensure that matching email addresses are used consistently. Double check people who joined the company early on, and who might have more than one email address.
  • Using a less common domain: Some of our customers have more than one email domain, so staff can be reached at maria@company.com and at maria@company.co.uk, for instance. Now if you import the less common form, you’ll likely have more people trying the other one, not being able to log in, and thus reporting back that the system doesn’t let them in.

Importing users from HRIS integrations

If your company uses one of the following HRIS, you can set up an integration to import HRIS employee data to Small Improvements:

Automatic import from another server

Small Improvements can also be configured to pull your user data from a remote server. This option is off by default, but our support team can enable the option for you.

Before you start, please ensure that the file generated by the remote server can be downloaded and manually imported into SI. If that works, then enabling the automatic import will be easy.

Once SI support has enabled the option it will appear under the User Import tab: 

The config screen will contain a section looking like this:

Just enter your credentials and the server’s URL, using https, and save the screen.

But don’t set an automatic import cadence just yet! Move to the preview tab, you’ll see a new “Fetch” button that will help you preview the server’s dataset. 

Once you’ve confirmed that this looks fine, go back to the Config tab and then use the hourly option to ensure the task kicks off in a timely manner. You’ll find the results of the import in the history tab (explained above). 

Updated on August 23, 2021

Related Articles